Refund and Returns Policy

Thank you for shopping at kexinn. We want to ensure your satisfaction with your purchase. This Refund and Returns Policy outlines the procedures for requesting a refund or return and the conditions that apply.

 

Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

 

The item must be in its original condition, unused, and in the same packaging as you received it.

The request for a refund must be made within [30] days of the purchase date.

Return Process

If you wish to return an item for a refund, please follow these steps:

 

Contact our customer service team to initiate the return process. You may be asked to provide your order details and a reason for the return.

Once your return is authorized, you will receive instructions on how to proceed with the return shipment.

Pack the item securely in its original packaging, including any accessories or documentation that came with it.

Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.

Refund Process

After we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate the refund to your original payment method. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.

 

Non-Refundable Items

Certain items are non-refundable and cannot be returned unless they are defective or damaged upon arrival. These items may include:

 

Perishable goods

Personalized or customized items

Digital products or downloadable content

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.

 

Return Shipping Costs

If the return is due to our error or a defective/damaged item, we will cover the return shipping costs. However, if the return is due to personal preference or a change of mind, you will be responsible for the return shipping costs.

 

Changes to the Policy

kexinn reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

 

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team. We are here to assist you.

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